ANATOLIAN CIVILIZATIONS MUSEUM TOUR

**CANCELLATION - WITHDRAWAL - CHANGES**

1. The travel agency may cancel the package tour contract if there is insufficient registration of passengers or due to force majeure events preventing the tour from starting or continuing. In such a case, the consumer does not have the right to claim compensation. The travel agency is obligated to inform the participants of the cancellation and refund all amounts paid by the consumer within 14 days. Even if the visa process is completed, visa fees will not be refunded in case of tour cancellation. The responsibility for visa arrangements lies with the consumers purchasing the package tour.

2. A. For domestic hotel sales, if the consumer cancels the reservation/contract 30 days before the start of the service, the full reservation fee, excluding mandatory taxes, fees, and similar legal obligations, will be refunded.
B. For domestic hotel sales, if the consumer cancels the reservation/contract between 29 to 15 days before the start of the service, the consumer agrees to pay 35% of the tour price. If the cancellation is made less than 14 days before the start of the service, the consumer agrees to pay the entire amount of the tour price to the travel agency. Requests for date changes by the consumer are considered as cancellations, and these requests should be made in writing within the timeframes specified in the related clauses.
C. For domestic and international package tours, if the consumer cancels the reservation/contract 30 days before the start of the service, excluding mandatory taxes, fees, and similar legal obligations, the full reservation fee will be refunded. However, if the visa for international travel has been obtained, the visa fee will not be refunded. If the consumer cancels the reservation/contract less than 29 days before the start of the tour, they agree to pay the entire tour price to the travel agency, except in cases of force majeure. Date changes are also considered as cancellations and should be submitted in writing, adhering to the deadlines specified in the relevant clauses. In the case of promotional package tours (early booking discounts or promotions), any cancellations, regardless of the reason, after the booking date will result in the forfeiture of the entire tour price, and no refunds will be provided. Name, date changes, and transfers are not accepted. The consumer agrees to pay the entire tour price as cancellation compensation to the travel agency.
D. For cruise tours, if the consumer cancels the reservation/contract 90 days before the start of the service, 10% of the tour price will be charged. If cancelled 89 to 60 days before, 30% will be charged. If cancelled 59 to 31 days before, 50% will be charged. If cancelled 30 to 16 days before, 75% will be charged, and if cancelled less than 15 days before the service starts, the entire tour price will be charged to the travel agency.
E. If the consumer or their immediate relatives suffer from health issues or deaths that prevent them from engaging in their usual activities 10 days before the tour, and this is certified by an official report from a fully equipped state hospital, the amount paid by the consumer will be refunded in full, excluding the costs of taxes, fees, and non-refundable third-party payments. If the consumer cancels due to an unforeseen or force majeure situation and submits the relevant document, the amount paid will be refunded within 14 days, excluding any mandatory payments and non-refundable fees.
F. All domestic and international service cancellations will result in refunds according to the payment method. Payments made in foreign currency will be refunded in foreign currency, and payments made in Turkish Lira will be refunded in Turkish Lira. The consumer cannot claim exchange rate differences.
3. In cases specified in clause 2, any material damages covered by insurance will be claimed from the relevant insurance company.
4. For discounted domestic hotel sales (such as early booking campaigns), no name, date changes, transfers, or cancellations will be accepted except for force majeure. The consumer agrees to pay the full reservation amount as cancellation compensation to the travel agency.
5. If the consumer does not inform the travel agency in writing that they will join a tour they missed, all reservations made on behalf of the consumer may be canceled by the travel agency 24 hours later. No refunds will be provided in such cases.
6. The consumer can transfer the package tour to a third party by notifying in writing or via a permanent data storage device up to 7 days before the service starts. The person receiving the transfer is responsible for any additional costs caused by the transfer. If visa processing is completed for the consumer, the visa fee will not be refunded. The consumer who takes over the tour is responsible for their own visa arrangements. Transfers are not accepted in promotional package tours.
7. Force Majeure: Unfavorable weather conditions, roadblocks, strikes, terrorism, war, the possibility of war, unforeseen technical issues that prevent the start or continuation of the tour are considered force majeure. Health issues or deaths of the consumer or their immediate relatives that prevent them from participating in the tour, with official certification from a state hospital, are also considered force majeure.
8. Sales are made in cash, via credit cards, or installment payments through banks. If payment is not made for credit card sales, the consumer is responsible for dealing with the bank with which the credit card contract was signed. The travel agency is not responsible for any interest rates applied by the bank.
9. In case of unauthorized and unlawful use of the credit card used by the consumer to pay for the contract, the consumer is responsible for the disputed amount, any damages, and legal interest, starting from the reservation date, if the payment is not received by the travel agency.